Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without notice.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cindy@shoplittlewindow.com and send your item to: 351 Deer Lick Rd. Irvine Kentucky 40336.

Sorry, custom orders are not eligible for returns or refunds. I make every effort to communicate and collaborate with my customers to make sure that you have a design you are happy with before your item moves to production. Any last minute changes after an approved design are not my responsibility. I will communicate with the customer about an expected delivery date but it is ultimately the responsibility of the customer to let me know if you need the item by a specific date. 

Additional non-returnable item(s):

• Gift cards

• Items listed as “Clearance” or “On Sale”

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your account or original method of payment.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cindy@shoplittlewindow.com .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or online credit code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Cost of Return Shipping

You will be responsible for paying for your own shipping costs for returning your item since shipping costs are non-refundable to the business.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Order Cancellation by Little Window Studio

Little Window Studio reserves the right to cancel any order at any time without notice. 

Contact us at cindy@shoplittlewindow.com for questions related to refunds and returns.